An online program for Educators who are based in New South Wales, Australia

funded by the NSW Department of Education | Delivered by Phoenix Support for Educators

This program will consist of six self-paced webinars plus follow up recorded Q&A webinars with Dr Louise Porter and Sandi Phoenix. 

Understanding and supporting children's behaviour has been funded through the NSW Department of Education's Sector Development Program.

Please Note: Registrations for this course will close in November 2025.

Register for this course here

To be eligible to complete this course, you must be an educator employed in an education & care service in New South Wales, Australia. Once you have completed the form, your login will be generated and emailed to you within 5 business days. Please do not hesitate to give us a call on 1300 361 243 during office hours.

Chapter 1 - Children's Emotional Development

Chapter 2 - Children's brain development

Chapter 3 - Connections with children

Chapter 4 - Supporting children's behaviour

Chapter 5 - Working together with families and communities

Chapter 6 - Educator / Service support & wellbeing

Course curriculum

    1. Welcome

    2. Acknowledgement to Country

    3. Platform walk through video

    4. Important information about your data

    5. Agreement

    6. About your facilitators

    7. Reflection survey regarding your knowledge of Understanding and supporting children's behaviour

    8. Overview of the Understanding and supporting children's behaviour online program

    1. Brief pre-webinar survey

    2. Chapter 1 overview

    3. Chapter 1 - Downloadable resource

    4. Workbook - Children's emotional development

    5. Chapter 1 Video (webinar playback) Part a

    6. Activity: What are your greatest needs?

    7. Activity: How can we support children to fill their Safety Cup?

    8. Activity: How can we support children to fill their Freedom Cup?

    9. Activity: How can we support children to fill their Connection Cup?

    10. Activity: How can we support children to fill their Fun Cup?

    11. Activity: How can we support children to fill their Mastery Cup?

    12. Chapter 1 Video (webinar playback) Part b

    13. Feedback / Reflection survey

    14. Question and Answer Discussion

    15. Certificate of Completion

    16. Optional Q&A recording - Chapter 1

    1. Brief pre-webinar survey

    2. What do you know about children's brain development?

    3. Chapter 2 - Downloadable Resource

    4. Workbook - Children's brain development

    5. Chapter 2 Recorded Webinar - Part A

    6. Chapter 2 Recorded Webinar - Part B

    7. Feedback / Reflection survey

    8. Question and Answer Discussion

    9. Certificate of Completion

    10. Optional Q&A recording - Chapter 2

    11. Trust Children Poster

    1. Brief pre-webinar survey

    2. Workbook - Connections with children

    3. Chapter 3 - Downloadable resource

    4. Chapter 3 Recorded webinar - Part A

    5. Activity: Reframe a common negative interaction using the 'Say what you see, Ask a question' strategy...

    6. Chapter 3 Recorded webinar - Part B

    7. Activity: What resources and play spaces have you noticed invite social imaginative play?

    8. Feedback / Reflection Survey

    9. Question and Answer Discussion

    10. Certificate of Completion

    11. Optional Q&A recording - Chapter 3

    1. Brief pre-webinar survey

    2. Workbook - Supporting a child's behaviour

    3. Chapter 4 - Downloadable Resource

    4. Chapter 4 Recorded Webinar - Part A

    5. Activity: Translate praise

    6. Chapter 4 Recorded Webinar - Part B

    7. Feedback / Reflection survey

    8. Question and Answer Discussion

    9. Certificate of Completion

    10. Optional Q&A recording - Chapter 4

    1. Brief Pre-Webinar Survey

    2. Workbook - Working together

    3. Chapter 5 - Downloadable resource

    4. Chapter 5 Recorded Webinar - Part A

    5. Chapter 5 Recorded Webinar - Part B

    6. Feedback / Reflection survey

    7. Question and Answer Discussion

    8. Certificate of Completion

    9. Optional Q&A recording - Chapter 5

About this course

  • 79 lessons
  • Fully funded by the NSW Department of Education
  • Access Until 31st December 2025
  • 6 live webinars + 6 Q&A webinars (recorded and uploaded and uploaded for self-paced access)

Your Facilitators

PhD, MA(Hons), MGiftedEd, DipEd, BA, BIntStuds Child Psychologist Dr Louise Porter

Dr Louise Porter, PhD, MA(Hons), MGiftedEd, DipEd, BA, BIntStuds, Child Psychologist is passionate about safeguarding children’s self-esteem, promoting their social skills, and supporting their resilience in the face of the challenges that life often raises. Louise advocates for teaching children to behave considerately, being mindful of how their behaviour affects others, rather than what consequences it may earn them. She has taught at university, conducted a private practice for 30 years, and worked in both mainstream and disability agencies and schools. She is an outstanding author of some of the best texts in the world on the topic of guidance. Louise is a popular speaker throughout Australia and internationally.

Principal Facilitator Sandi Phoenix

Sandi is the founding company director and principal facilitator at Phoenix Support for Educators. Her framework, The Phoenix Cups, have revolutionised how education & care professionals and parents, understand the behaviour of, and proactively plan for, the wellbeing of children and young people. She is highly regarded as an international speaker, coach, mentor, and professional development facilitator.

FAQ

  • How long will it take to complete this course?

    There will be six hours of self-paced webinars and six optional recorded Q&A sessions. We approximate that the course will take 13 hours to complete.

  • How long do I have access to the course?

    You will have access to this course until the 31st of December 2025.

  • How do I get my certificate?

    To receive your certificate, you must click on 'Complete & Continue' on every page of the course. Once you've done this your certificate download button should come up in the top left corner of your course, where the progress bar is.